Monthly subscriptions
Lokale subscriptions renew monthly until cancelled. The current account flow schedules customer cancellation for the end of the paid billing period, so the plan remains active until that date. Access changes only after secure billing confirmation.
How to cancel
Use the billing controls in your Lokale account or contact support@lokale.co.nz. Do not send payment-card details by email or support chat.
Failed payments
Lokale provides a three-day grace period after a failed subscription payment. Stripe may retry the payment during that period. If payment remains unresolved when the grace period ends, paid entitlements and website service may be suspended until payment recovers.
Refund decisions
Lokale does not promise automatic refunds. Each refund request is assessed case by case against the service delivered, the relevant Stripe transaction, the circumstances of the request and applicable New Zealand law.
One-off services
Approved customisation or edit services are separate from recurring subscriptions. Their scope, price, included revisions and delivery position are shown before payment. Cancellation or refund requests are assessed case by case, including the work already started or delivered, the agreed scope and applicable New Zealand law.